Shipping & Returns Policy
We endeavour to process and ship orders within 3-4 business days from the time of order. There may be times during promotional sales when processing time increases, if this is the case we will notify you via email.
If you need your order earlier, please contact us via our contact page and we will try our best to accommodate your request.
Please note that if you select pick-up for your order, it will still incur a processing time of 3-4 days.
Shipping Carrier Information
We ship with Sendle for standard packages, and Australia Post for Express Post.
Shipping times can vary, and are dependant on the carrier. Currently, the estimated shipping timelines are as per the company’s websites::
Our default shipping instructions require a signature on delivery. If you are happy for your package to be left without a signature, you can opt to change this by contacting the carrier directly (usually you can do this via the confirmation email they send you). Please note that Harmony Lane is unable to accept any responsibility for lost or stolen packages.
Once your package is dispatched we are unable to assist with transit issues. Please contact the carrier company with any questions or concerns you may have.
Our shipping rates are as follows:
Standard Shipping –
Express Post –
Shipping is Australia wide only. We are working on establishing international shipping soon.
Pick-up- We offer a collection service if you would prefer to pick-up your items.
We are located within our studio at Baulkham Hills, NSW 2153.
Please contact us to arrange a collection time.
We really hope you love the products we create at Harmony Lane. However if you don’t, we offer the following returns policy.
Change of Mind
Harmony Lane offers returns within 21 days of the package being delivered for all eligible products.
Products which are returned in their original packaging, unused and in a re-saleable condition will be eligible for a refund or exchange.
If your product has been used, and you would like to discuss a refund, please contact us via our contact page and we will try to work out a solution together.
Products which are not eligible for return are:
– Products marked as ‘final sale’
– Products which have a hygiene component such as roller ball essential oils
– Products which are food related, like our tea blends.
– Products which have been opened, used or damaged by the customer.
– Returns must be sent back to our studio in Baulkham Hills 2153, NSW, at the customer’s cost.
Refunds will be processed within 3-4 days of the package being received, and funds will be refunded back to the original payment method.
Harmony Lane reserves the right to refuse a change of mind return and refund.
To start a return, please email us via our contact page with your order number and reasons for return and we will reply with our shipping details.
Please DO NOT return an item without emailing us first.
Start a return here (link)
Faulty or Damaged Products
In the rare occurrence that your product is damaged or faulty, we offer the following returns policy:
If your product is faulty, you will be eligible for a return. A refund or exchange can be issued.
If your product is damaged, please contact us via our contact page to discuss the issue further. We may request photographic evidence of the damage.
In both cases, please contact us via our contact us page within 5 days of receiving your package to discuss these options.